Most of the products at QW Furniture are Built-To-Order. This means that you get to select the American hardwood species that is used to build your furniture as well as the finish color to achieve the 'look' you desire. Need help deciding? Please don't hesitate to contact us to talk it over with a design specialist. Wondering what the finish color will look like? We'll mail you samples so you can see for yourself! Samples can be ordered at this link: Order Samples
**Color Consistency: All computer monitors and mobile devices show color differently. Please order a real wood sample for color accuracy. Also note that color will be influenced by the grain and species of the wood. The images below may not be an exact wood grain or stain representation.**
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Shipping
Shipping Options
At Stoll Furniture Company, we provide several convenient ways to receive your handcrafted furniture:
Free In-Store Pickup: Pick up your order directly from our store at no cost.
Local White-Glove Delivery: If you’re within our local delivery area, our two-person team will carefully deliver and set your furniture in place.
Nationwide Curbside Delivery – $199 Flat Rate: For customers outside our local area, we offer curbside delivery. Our driver will unload your furniture to your curb or driveway, ready for you to bring inside.
Nationwide In-Home White-Glove Delivery – $399 Flat Rate: For customers beyond our local delivery zone, this premium option includes full in-home placement and removal of packaging materials. Please have the space cleared and ready for your new furniture’s arrival. Our team does not remove existing furniture.
Long-distance deliveries may require an additional 2–4 weeks for transit and coordination.
Please ensure your location is accessible by semi-truck, free of snow or other obstacles, and that your order can fit through entryways or stairwells. Deliveries requiring storage, rescheduling, or transfer may incur additional fees. We are unable to deliver via ferry; customers will need to handle ferry arrangements and related costs.
Apartment or Condo Deliveries: If your building requires a Certificate of Insurance (COI) or proof of Worker’s Compensation, please contact us prior to delivery. A $100 processing fee applies for each required document. You’ll need to provide a sample COI so we can prepare the appropriate paperwork.
Furniture Inspection
All furniture is thoroughly inspected and securely packaged before it leaves our workshop. Our trusted delivery partners take great care to ensure your order arrives safely. Please inspect your furniture at the time of delivery and report any damage before the delivery team leaves. Stoll Furniture Company is not responsible for damage to your property unrelated to the furniture being delivered.
Returns
Because each piece is made to order, returns are subject to a 30% restocking fee. Return requests must be submitted within 7 days of delivery. Shipping charges are non-refundable, and return shipping costs are the customer’s responsibility. Custom items, stains, mattresses, and gift cards are not eligible for return.
Refunds
Once your return is received and inspected, we’ll notify you regarding approval. If approved, your refund will be processed back to your original payment method within a few business days. If you have not received a refund after this period, please contact us at sales@stollfurnitureco.com.
Return Shipping
If returning an item, please ship it to: Stoll Furniture Company 8904 N 900 E Odon, IN 47562
Please note that return shipping fees are non-refundable and will be deducted from your refund amount.
Craft Your Heirloom
Unsure which wood species will look and function the best in your home? Check out our Wood Guide and Stain Colors. Or, order Finish Samples.
Purchase Terms & Conditions
Payment & Financing
We understand that investing in handcrafted, heirloom-quality furniture is a meaningful decision. Stoll Furniture Company offers the flexibility to begin your custom order with a 30% deposit of the total order value. The remaining balance is due once your furniture is completed and ready to leave production. If your order was placed with a card on file, the remaining balance may be automatically charged when your furniture is finished.
To place an order using the 30% deposit option, call us at (812) 883-7010 or simply checkout online and select “30% Deposit” under Purchase Options when adding your item to cart. Please note: Certain in-stock or quick-ship items (typically shipping within 8 weeks) may not qualify for our deposit program.
Build Times
Once your order is confirmed, it is sent directly into production with our network of Amish craftsmen and women. Each piece is made to order, ensuring the highest level of quality and attention to detail. Estimated build times are posted on individual product pages and serve as general guidelines — not guarantees. Because every item is handcrafted and undergoes multiple stages of inspection, occasional delays may occur. Build time extensions, including those caused by holidays when our craftsmen take family time, do not permit order cancellation.
Order Changes
You may request design or specification changes within 48 hours of placing your order without penalty. Changes requested after 48 hours are subject to a $100 change fee, along with any applicable stoppage or part replacement costs for materials, hardware, or components already in progress.
Cancellations
Orders may be canceled within 48 hours of placement for a full refund. After 48 hours, cancellations may not be possible once production has begun. If approved, cancellations after that period are subject to a 30% restocking fee.
Shipping & Delivery
Please see our Shipping & Returns page for detailed information regarding delivery methods, lead times, and shipping fees.
Furniture Inspection
Every piece is carefully blanket-wrapped for transport. Upon delivery, please inspect your furniture before signing for it. Any visible damage must be noted immediately on the delivery receipt so that we can assist you promptly.
Handcrafted Furniture
All Stoll Furniture pieces are individually handcrafted — no two are exactly alike. Natural wood variations, grain patterns, and minor color differences are part of what make each piece unique. We offer finish and stain samples to help you preview colors in your home; however, final results may vary slightly from samples. For product or finish questions, visit our FAQ Page or contact us directly.
Return Requests
Because our furniture is made to order, returns are accepted within 7 days of delivery and are subject to a 30% restocking fee. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer. Certain items — including custom stains, special finishes, mattresses, and gift cards — are non-returnable.
Refunds
Once a returned item is received and inspected, we’ll notify you of approval status. If approved, your refund will be issued to the original payment method within several business days.
Product Protection
Protect your investment with our Stoll Furniture Protection Plan, offered in partnership with Guardsman. This program covers accidental damage and everyday mishaps, giving you peace of mind for years to come. Visit our Guardsman Protection Plan page for full details.
Warranty
All Stoll Furniture products include a one-year warranty covering defects in craftsmanship or materials. This warranty does not cover normal wear and tear, commercial use, or wood movement caused by environmental humidity changes.
For questions, order assistance, or service requests, please contact our team: 📞 (812) 636 4090 📧 sales@stollfurnitureco.com
